PRO registration failure
Hi,
I recently purchased a "Pro Light" account, but the confirmation screen didn't appear - instead I got an error "Oops! something went wrong" or something like that. When I log in I'm not recognized as a pro user, and it tells me I need to upgrade to host more than 5 files. However, I did receive a receipt e-mail (transaction ID # ELEP3E6F6FE5) and the 99 euros was charged to my U.S. bank account. My user ID is "Midday Veil".
Thanks,
David Golightly
I recently purchased a "Pro Light" account, but the confirmation screen didn't appear - instead I got an error "Oops! something went wrong" or something like that. When I log in I'm not recognized as a pro user, and it tells me I need to upgrade to host more than 5 files. However, I did receive a receipt e-mail (transaction ID # ELEP3E6F6FE5) and the 99 euros was charged to my U.S. bank account. My user ID is "Midday Veil".
Thanks,
David Golightly
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The company marked this problem solved.
-
Inappropriate?hi,
thanks for reporting this. The failure was cause by a temporary bug that has been fixed now! Your money has also been refunded, so feel free to try again!
I’m happy
The company says
this solves the problem
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