"Creating waveform" takes 20-30 minutes?
Hi guys, sometimes (like right now) uploaded tracks takes 15 minutes or more to "create waveform".
Mostly this takes a few seconds, sometimes it takes forever (my three last uploads are still creating overviews).. Is this perhaps a bug? Or a service/network problem?
(PS - why do i have to create another login to report a problem...??)
Mostly this takes a few seconds, sometimes it takes forever (my three last uploads are still creating overviews).. Is this perhaps a bug? Or a service/network problem?
(PS - why do i have to create another login to report a problem...??)
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The best solution from the company
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Hi Ben, again very sorry for the inconvenience! Normally waveform processing should be super-fast, under 30 seconds for a 5 minute track. We have now resolved the issue and everything should be back to normal. So please feel free to re-upload now!
The company says
this solves the problem
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Inappropriate?It takes all day...and still waiting for them.. also today, when i use my two accounts, both when i log in ,go straight to pages from people i do not even follow very strange!!!
I’m disturbed man
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Inappropriate?This seems to be affecting a few tracks today – we're on it right now to check.
Oh, and GMM, the log in here is because its another site that runs these help-forums (GetSatisfaction.com). This is good because they focus on building great help forums sites and we can focus on building great audio things ;) -
Inappropriate?Should be fixed now. Might take an hour of so while we're fixing up the tracks that had been delayed and get cracking on the new ones but soon everything should be as speedy as usual
1 person says
this solves the problem
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Inappropriate?Yeah - I'm seeing this as an issue for the first time now
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Inappropriate?Same issue here for account 'dancingbeforediana' going on ~ 15 minutes now and haven't seen it take that long with previous uploads. :( (great site, by the way! i love it)
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Inappropriate?I've received the "Sorry, that trak is too Hot for us" Error message as well after uploading a track. I assume that this is the same problem others are experiencing. For a second I through soundcloud was telling me that it was clipping! haha :))
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Inappropriate?I uploaded two tracks today. The first generated its waveform quickly (under 1 minute) the second track has been stuck for more than an hour on the 'Creating Waveform' message. http://soundcloud.com/mormo/whats-heaven
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Inappropriate?I have the same problem too. its been about 45 minutes and it's still creating the waveform :(
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Inappropriate?hi, we've had massive pressure on our services in the last 2-3 days. we're working hard to improve the transcoding system now. most of the the time it works fine but it chokes on some weird format files and for now these type of errors "clogs" the queue temporarily. This problem will hopefully be fully solved within the next 1-2 weeks.
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Inappropriate?You REALLY REALLY REALLY need to fix this. I am getting tired of waiting, I just uploaded two tracks, they are still at "creating overviews", its been 30 minutes now. This happens with around 20% of my uploads.
I'm on tight deadlines, people are waiting for the tracks, I do NOT want to spend time baby sitting deliveries after delivery, and seriously - if I have to idle standy for x minutes until the "create overview" clears, I am better off uploading the tracks to any other service or ftp and spend the necessary 15 minutes writing a html page from scratch serving the same download.
At LEAST -why cannot users download tracks even if the overview is still calculating?? You don't need the overview to make the file available for download. This way clients could download at once?
Sorry for being aggressive towards you guys, but this has been a problem for months now, and it is a vital part of your service, that right now screams "unthrustworthy". I am never certain that Soundcloud will be able to deliver for me and with your price levels, things like this really should never ever happen. -
Inappropriate?My track has been "Creating waveform," and thus unplayable, for 4 hours and counting.
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Inappropriate?15 hours and counting.
I'm considering using bandcamp instead, or other alternatives if anyone has any suggestions.
I’m frustrated
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Inappropriate?I deleted my hanged track and uploaded a copy that was encoded using a different mp3 encoder, and it went through easily. It must not have liked something about the first encode. I think I lost one of my 5 uploads for this month because of it, though.
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Inappropriate?Hello, Ive tried with two different file types, one large and not encoded, one very small and encoded; both have the same problem. So far taken 16 hours for the larger and 22 hours for the smaller.
I'm not overly confident with soundcloud- great concept, so far I'm finding it pretty useless in practice.
@xiphux - virb is nice.
I’m frustrated
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Inappropriate?I removed the old file (after 22 hours) and uploaded it again. It's newer than all the tracks I uploaded, made with the same encoder. Those others worked, this one is again just making waves.
What's the use of a reporting system when SoundCloud obviously doesn't check it? Will cancel my Pro-account in 24 hours... >:|
I’m frustrated
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I agree..a standard support forum or timely email replies would give me the confidence to plunk real money down.... -
Inappropriate?Both of the files I tried to upload were 320 kbps mp3s, encoded by Lame 3.97. The one that didn't work was encoded by command line on a Linux box, the one that worked was encoded by the Lame framework built into a conversion program on Mac OSX.
However, now I'm have huge problems accessing the site or playing any of my tracks at all, so either they're working on something or reliability is a problem for the site. I guess it's a good thing I ran into these issues before springing for a pro account... -
Inappropriate?I also have this issue. I was getting massive amounts of mix errors while I was trying to get it uploaded and view the track, then this morning just stuck in wave form generating.
I’m sad
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Inappropriate?I've just removed a file after waiting 9 hours for the waveform to generate. Have uploaded again and the waveform still doesn't generate. Soundcloud is effectively useless to me until this is resolved.
I’m pissed
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Inappropriate?Hi Ben, again very sorry for the inconvenience! Normally waveform processing should be super-fast, under 30 seconds for a 5 minute track. We have now resolved the issue and everything should be back to normal. So please feel free to re-upload now!
The company says
this solves the problem
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Inappropriate?I've got the same problem. Creating waveform taking over 2 hours and a half...
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Inappropriate?Got this also, 40mins and counting...
edit: here is the link
http://soundcloud.com/zombiebeat/sets... -
Inappropriate?The problem is NOT solved! Waveform is taking soooooooo long! and it never finishes up!
What ́s happening??
I’m frustrated
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Inappropriate?This is STILL A PROBLEM, and has been for 6 months now. Currently my latest upload is at 3 hours and still waiting for waveform.
It happens frequently enough to be very irritating, and I don't bother to report it every effing time, I just grow more and more annoyed at it.
If something is important and/or needs speedy delivery, I have to failsafe with drop.io and shit like that. Not cool, but clients and artists at least get what they need when they need it. NOT when waveform overview is finished a day later, I can't babysit your systems for you.
Sharpen up, dudes. This is douchtastically sloppy.
I’m frustrated
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Inappropriate?i have no problems at all the site works like a gem very pleased even upgrade my account
I’m happy
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Inappropriate?I know, the site works fantastically most of the time, great service, but once or twice a week an upload or two is stuck and I have to use drop.io or ftp servers to get stuff delivered in time
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Inappropriate?Well your new message is a little more in tune with the good service they bring nowadays;-) free accounts ,man...still lots of possibilities there is nothing like it on the web I know this stuff can be frustrating sometimes but do not forget what comes down to stream and work with all this info !! I have know idea how many people are connected but it will be many, especially after the opening for the crowd two months ago Have a good one m8
I’m cool
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Inappropriate?Using the oldschool uploader, waveform creation takes forever. At least after 1⁄2 an hour, I clicked on my tunes. And guess what, the file waveform was created, but the SC "creation waveform" page was not ending of some reason?
The newschool uploader is not working for me. The uploading takes forever, and no file is uploaded.
I use Firefox 3.x.
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