David's dashboard

A comment on the problem "player doesn't work in IE" in SoundCloud:

Correction: Flash 10.0.32 Get it here: http://www.adobe.com/software/flash/a... – David, on November 24, 2009 10:04

David replied on November 24, 2009 09:45 to the problem "player doesn't work in IE" in SoundCloud:

What version of IE are you using? And just to double-check. You have the latest flash version installed? 10.1

David replied on November 24, 2009 09:42 to the question "Download limit reached. Can I buy the track? should I wait? solutions?" in SoundCloud:

Hi Leonardo,

thanks! Users can add buy links to each track to redirect users to a place to buy the track. We don't offer the ability to purchase it right from SoundCloud as we want to have the artist stay in control of where he/she wants to see the tracks digitally.

The owner of the track can unlock new downloads with our Premium accounts.

Cheers,

David

David replied on November 24, 2009 09:36 to the problem "URL will not update or save..." in SoundCloud:

Done, changed :)

A comment on the idea "contact list should allow for external addresses" in SoundCloud:

thanks Morgan. Stay tuned.. – David, on November 24, 2009 09:32

A comment on the problem "Error message: Shoot! This track is currently not available." in SoundCloud:

Means that based on what Matas said, it worked on my end. – David, on November 23, 2009 18:08

A comment on the problem "Error message: Shoot! This track is currently not available." in SoundCloud:

This worked for me in FF3.5.3 – David, on November 23, 2009 14:34

A comment on the problem "So is the Soundcloud team going to let paying customers ruin the site for everyone else?" in SoundCloud:

Thanks Alex, of course, you are right. It's a general thing and as I mentioned above, groups need more improvements on the moderation level. I know it's important to ensure a quality necessary to keep the groups relevant. I wish we could move faster with certain improvements but that unfortunately is not always possible. – David, on November 23, 2009 14:31

David replied on November 23, 2009 14:16 to the problem "Public, but dropboxed, track will not show in "Tracks from people you follow"" in SoundCloud:

Thanks for that J, I will look into it with a dev.

A comment on the idea "contact list should allow for external addresses" in SoundCloud:

Got it thanks. I know there are updates planned for the contact lists but I don't have details about the timings yet. We're also considering the import of csv files – David, on November 23, 2009 14:13

A comment on the problem "So is the Soundcloud team going to let paying customers ruin the site for everyone else?" in SoundCloud:

I have just received a reply from the user apologizing and saying he will not post his tracks to groups anymore that don't fit musically. – David, on November 23, 2009 13:57

David replied on November 23, 2009 13:41 to the problem "Updating my profile url doesn't work!" in SoundCloud:

Hey Paul, I changed it manually. It's a weird bug and we're still trying to nail it to fix. Problem looks to appear randomly which makes it harder to identify.

Anyway: permalink updated to paullewin
Cheers,

David

David replied on November 23, 2009 13:13 to the question "competition dropbox track removals = is it possible?" in SoundCloud:

Ah that is not possible I'm afraid. The easiest would be to contact the user doing the competition and kindly ask to remove it so that you can re-submit.

Sorry about that.

A comment on the problem "NO confirmationmail to validate account" in SoundCloud:

Thanks, I was expecting free.fr to be honest. As I said, we have contacted their customer service but opposed to other email providers, they haven't reacted so far.

Gmail.com usually works best so if you wouldn't mind, please try with a gmail address. This should work. – David, on November 23, 2009 13:10

A comment on the question "What is wrong with my minutes?" in SoundCloud:

It's the total of the tracks uploaded: say you uploaded two tracks with a length of 10 minutes each. If you're in a free account, this would be:

120 minutes - 10 minutes (for track a) - 10 min (for track b) = 100 remaining minutes in total for new uploads – David, on November 23, 2009 12:22

A comment on the question "What is wrong with my minutes?" in SoundCloud:

Solveig,

no its' not a recurrent model. The new model takes the total of the minutes of your account, looks at the length of your tracks already uploaded and substracts them from the total. – David, on November 23, 2009 12:20

David replied on November 23, 2009 12:04 to the problem "'Buy this track' link on set page" in SoundCloud:

Good point, thanks Dan!

Will forward this request to the designer.

Thanks again,

David

A comment on the problem "problem after uploading dj set" in SoundCloud:

Hey alex, they currently stay hidden but if you want me to delete some from your account, let me know the track titles and I can do that for you. – David, on November 23, 2009 11:49

David replied on November 23, 2009 11:49 to the problem "So is the Soundcloud team going to let paying customers ruin the site for everyone else?" in SoundCloud:

Thanks for reporting this, Alex & Shaun.

I've just contacted the users and kindly asked him to respect the community guidelines to which every user agrees when signing up and only send tracks to groups that reflect the musical style of the group mentioned in the description. I'm awaiting his reply.

We are aware that the groups and its moderating features needs improvements and are currently in the process to concept them.

David

David replied on November 23, 2009 11:21 to the question "Are 120 min of free accounts counted in any of premium accounts or are they 120 min + any premium accounts???" in SoundCloud:

Hey there,

Subfader's information is correct, the minutes allowances of the free account don't get added to the ones you get when upgrading to a higher plan.

Cheers,

David