How It Started

Get Satisfaction was created as a place where customers and companies can come together to answer each others’ questions: questions about shipping, pricing, fulfillment, the product itself, and myriad other details. By putting all of these conversations in one place — and holding nothing back — we’ve created a new way to not just handle customer service, but to explore all the things we collectively love and hate about our favorite products and services, and the companies that offer them.

The Investors

Get Satisfaction is financially backed by First Round Capital, O'Reilly Alphatech Ventures, Jeff Clavier's SoftTechVC, Freestyle Capital, Kapor Enterprises, Adaptive Path, and individual investors that include Mike Brown, Janice Tilford, Jason Schultz, John Zapolski, Gary Getz, Narendra Rocherolle, and Julie Davidson.

The Team

In addition to everyone who's helping power the site with answers, solutions, and ideas (you!), there's a dedicated group of fun folks working hard behind the scenes:



Get Satisfaction was hatched at Rubyred Labs, with essential guidance and support from Jonathan Grubb.